Refund policy

Many of our pieces are handmade and one of a kind, so please review photos, measurements and descriptions before buying.

Window: you have 30 calendar days from delivery to request a return by emailing jacqueline@lacaty555.com with your order number. Packages sent without a prior request will not be accepted.

Conditions: items must be unworn, with tags, in original packaging, with proof of purchase.

Final sale: sale or discounted items, gift cards, custom or personalized pieces, and jewelry for hygiene reasons cannot be returned. One-of-a-kind and consignment pieces are eligible for exchange or store credit only.

Return shipping: paid by the customer, unless the item is defective, damaged or incorrect, in which case La Caty provides a free label.

Damaged or wrong items: contact us within 48 hours of delivery with photos and we will make it right.

Refunds: once we receive and inspect your return we will confirm approval. Refunds go to the original payment method within 5–10 business days; your bank may take longer. Original shipping is non-refundable unless the error was ours.

Exchanges: return the item and place a new order. In-store purchases are handled at the store where they were made.